Store Policy

What we do:

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Thecosmoline is a business in the beauty industry and we supply products related to lash extensions and henna brow dye. Our lash extensions are made from the highest quality Korean PBT materials and all our products are free from animal cruelty.

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Our online store policy:

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At Thecosmoline, we strive to give our customers the most convenient and enjoyable shopping experience. We stand by a no-fuss and easy checkout process where our customers are able to easily stock up on their professional lash needs whenever and wherever they please. We offer only the best and highest quality Korean silk lashes, glues and removers at the best and most competitive prices on the market. When it comes to disposables, we believe that no one should ever pay more than necessary to use the necessary tools for the best results on their clients. We are constantly striving to stock the latest and the most forefront products in this industry and if you have something in mind that we don’t stock, please let us know.

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Refund policy:

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Full refund within 7 days of delivery. After 5 days we will not accept refunds or exchanges. All products MUST be unopened and in its original packaging. If you are looking to refund or exchange your product, please contact us so that we can confirm a time and date for the collection of the products in order for it to be returned to us. Once we receive the returned products, we will examine the products first to ensure that the products are unused and in its original packaging before a refund or an exchange it carried out. We strive to deliver the best products to you free of any defects, all products will be examined before being shipped to our customers but should you notice a defect in the products, please contact us.

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Shipping policy:

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Online orders at Thecosmoline may be placed 24 hours a day, every day of the week. Orders placed and proof of payment sent to thecosmoline@gmail.com before 10am on a weekday will be processed and dispatched in the morning. Orders placed and proof of payment sent through after 10am will be processed and dispatched the following business day. If orders are placed and paid for over a weekend or a South African national public holiday, then the order will be processed and dispatched the following business day. Depending on your location, please allow 24 hours to 48 hours for delivery after your order has been dispatched, this applies to customers who are based in the main city centres, those who are based in the outlying areas, please allow an extra 24 hours to 36 hours for the delivery to be made. Once orders have been dispatched, our customers will receive a personal email with a waybill number in order to track and trace the delivery of the order. We strive to process and dispatch all orders within 24 hours and we aim to respond to our customers enquiries as soon as possible.

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Payment options accepted:

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Payment may be made by electronic fund transfer through your online banking portal or via Visa or MasterCard.

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Bank transfer or EFT payment policy:

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When the EFT payment option is selected at check out, the customer has 24 hours to make payment into Thecosmoline's bank account and proof of payment must be sent to thecosmoline@gmail.com in order for us to process the customer’s order.

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Sale policies:

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1. All sale items sold are final and no exchanges or refunds may take place unless the sold items are defected. 

2. If the items sold are defected, the buyer must inform the seller within 5 days of receiving the items. The buyer must then make the items available for collection by the seller so the items may be inspected. Once it is determined that the items are in fact defected, the seller will compensate the buyer with an exchange (if available) or a refund.. 

3. Due to the fact that the sale period is over the weekend, orders made over the weekend will be processed and dispatched on Monday morning as the courier service used by the seller only operates from Monday – Friday and during working hours. 

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Responsibility:

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Thecosmoline takes responsibility for all aspects relating to the transaction including sale of goods on this website, customer service and support, and dispute resolution and delivery of goods.

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Variation:

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Thecosmoline may, in its sole discretion, change this agreement or any part thereof at any time without notice.

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Company information:

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The website is run by Thecosmoline based in South Africa.

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